1) Overview
This Privacy Policy describes how Center for Implant Dentistry (“CID,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information through our website and affiliated online services (the “Site”). We are committed to safeguarding your privacy and handling personal information responsibly.
2) Scope & HIPAA
This Policy applies to personal information collected via our Site and digital touchpoints. To the extent we receive, create, maintain, or transmit Protected Health Information (PHI) in connection with dental care provided by licensed professionals, such PHI is governed by applicable law (including the Health Insurance Portability and Accountability Act, “HIPAA”), not this Policy. For questions regarding PHI and our HIPAA practices, contact us at info@bayareaimplantdentistry.com or visit our office to request our HIPAA Notice of Privacy Practices.
3) Information We Collect
We collect information in the following ways:
- Directly from you: Contact details (name, phone, email, mailing address), appointment requests, messages, preferences, forms, and any information you choose to provide (e.g., treatment interests).
- Automatically: Device and usage information such as IP address, browser type, pages viewed, referrer/UTM, approximate location, and interactions with forms or links. We use cookies, pixels, and similar technologies (see Section 6).
- From other sources: Service providers (e.g., analytics, scheduling), marketing partners, publicly available sources, and social platforms consistent with your settings.
Examples of specific contexts:
- Scheduling & Consults: Contact info and details you submit to help coordinate appointments.
- Communications: Call, email, chat, or text interactions (which may be recorded for quality/training).
- Website Use: Engagement data (clicks, forms, session info) to operate the Site and improve UX.
- Financing/Payments: If offered online, relevant details processed by payment/financing providers.
- Reviews/Testimonials: Content you submit about your experience (see our Terms of Use for UGC terms).
4) How We Use Information
We use personal information to:
- Provide services, respond to inquiries, and schedule consultations.
- Communicate about care, reminders, and follow-ups.
- Operate, maintain, and improve our Site, services, and offerings.
- Conduct analytics, measure marketing performance, and personalize content.
- Send marketing communications (where permitted and with your choices respected).
- Protect against fraud and security incidents; debug and fix errors.
- Comply with legal obligations; enforce policies and agreements.
7) Your Choices
- Marketing Emails: Unsubscribe using the link in the message or contact us.
- Text Messages: Reply STOP to opt out; reply HELP for help.
- Targeted Ads/Tracking: Use browser settings and any available Your Privacy Choices controls (if offered). Where required by law, we honor Global Privacy Control (GPC) signals on supported browsers for the device/browser you use to visit our Site.
- Access/Correction/Deletion: See Section 9 for individual rights requests.
8) Security & Retention
No method of transmission or storage is 100% secure, but we implement reasonable administrative, technical, and physical safeguards. Where accounts are offered, you are responsible for keeping credentials confidential. We retain personal information only as long as necessary for the purposes outlined in this Policy, unless a longer period is required or permitted by law (e.g., compliance, dispute resolution).
9) Your Rights
Depending on your location, you may have rights to request access to, correction of, deletion of, or limitations on certain uses of your personal information. You may also have the right to opt out of targeted advertising or certain profiling. To exercise rights, contact us using the details in Section 12. We will verify your request as required by law. You may designate an authorized agent where permitted.
10) California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (as amended by the CPRA), including the right to know/access specific pieces and categories of personal information, correct inaccuracies, delete information, opt out of certain sharing for targeted advertising, and not be discriminated against for exercising your rights.
We collect categories of personal information such as identifiers (e.g., name, contact details), commercial and internet activity information (e.g., interactions with our Site), and approximate geolocation. We do not sell personal information for money. We may “share” limited online identifiers for targeted advertising; you can opt out via Your Privacy Choices (if available) or by contacting us (Section 12). We recognize GPC signals where required.
11) Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. If we learn we have collected such information, we will delete it.
12) Third-Party Links
Our Site may link to third-party websites or services. We are not responsible for the content or privacy practices of those third parties. Review their privacy notices independently.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted to this page with a revised “Last Updated” date. Material changes will be highlighted where appropriate.
14) Contact Us
Center for Implant Dentistry — Fremont, CA
Address: 3381 Walnut Ave, Fremont, CA 94538
Phone: (510) 574-0496
Email: info@bayareaimplantdentistry.com
For privacy rights requests, include “Privacy Request” in your subject line and provide sufficient information for us to verify your identity.