This Consumer Health Data Privacy Notice (“Notice”) supplements our general Privacy Policy. It explains how Center for Implant Dentistry (“CID,” “we,” “our,” or “us”) collects, uses, and discloses personal information that may be considered “consumer health data” under applicable state laws in connection with our websites and digital properties that link to this Notice, as well as related email, phone, and other electronic communications and marketing activities (collectively, the “Site”).
“Consumer health data” generally means personal information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status, as defined by applicable law. To the extent information constitutes Protected Health Information (PHI) in connection with dental care provided by licensed professionals, PHI is governed by HIPAA and not this Notice. Contact us for our HIPAA Notice of Privacy Practices.
1) Collection of Consumer Health Data
We may collect the following categories of consumer health data directly from you through our Site (including our webforms) or by phone in connection with scheduling a requested consultation:
- Individual dental health information: e.g., missing teeth, periodontal disease, pain or discomfort.
- Dental history and procedures: e.g., prior implants, dentures, extractions, grafts, or other treatments.
- Reasons for seeking care: e.g., cosmetic goals, restoration following injury, or confidence-related motivations.
If you schedule by phone, our call center systems (including service providers acting on our behalf) may record or monitor calls for quality assurance, training, and compliance.
2) Use of Consumer Health Data
We use consumer health data to:
- Schedule and manage your dental consultation and related communications.
- Understand your dental history and treatment goals to help tailor your experience.
- Provide personalized content and services about CID’s dental solutions and care options.
- Improve customer service (including monitored/recorded calls for quality assurance).
- Generate internal reports and analytics to enhance patient experience and site performance.
3) Disclosure of Consumer Health Data
We may disclose consumer health data to trusted service providers, technology partners, and dental laboratories as needed to facilitate scheduling, communications, and care-related operations. Additional disclosures may occur as described in our Privacy Policy, including for legal compliance, security, professional services (e.g., auditors, legal counsel), or in connection with business transfers. We do not sell consumer health data for money.
4) Your Rights Regarding Consumer Health Data
Depending on your location, you may have rights to request access to, correction of, or deletion of your consumer health data, as well as the right to withdraw consent where we rely on consent. To exercise applicable rights, please review our Privacy Policy and submit a request through Your Privacy Choices (if available) or contact us using the details below.
Please note that these rights are not absolute. We may deny or limit a request where permitted by law (for example, if an exception applies or we cannot verify your identity).
5) Contact Us About This Notice
- Email: info@bayareaimplantdentistry.com
- Phone: (510) 574-0496
- Address: 3381 Walnut Ave, Fremont, CA 94538
If you require this Notice in an alternative format due to a disability, contact us and we will provide a suitable accommodation.