Consumer Health Data Privacy Notice | Center for Implant Dentistry

When you tell us about your teeth, you are trusting us with something personal. This notice explains the extra care Center for Implant Dentistry (“we,” “our,” or “us”) applies to health-related information you share through our website before you become a patient — what we call “consumer health data.”

This notice supplements our Privacy Policy. Where the two overlap, this notice’s stricter terms apply to consumer health data. It reflects the standards of emerging consumer health privacy laws, including the Washington My Health My Data Act and Nevada SB 370, which we apply as a best practice for all visitors regardless of where you live.

1. What This Notice Covers — and What It Does Not

Covered: consumer health data. Information that identifies you and relates to your dental or oral health, collected through the Site or our marketing channels, such as:

Answers to our online implant candidacy quiz (for example, how many teeth are missing or failing, whether you wear dentures, how long ago you lost teeth);
Health details you write in consultation request forms or messages (for example, “my bridge failed,” “I was told I don’t have enough bone”);
Health information you share by phone, text, or email in response to our website or ads, including recorded calls to our tracking numbers;
Information that reveals you are seeking dental implant care, such as booking a 3D scan and consultation through the Site.

Not covered: your clinical record (PHI). Once you become a patient — or whenever we create or receive information as part of providing care — that information is Protected Health Information governed by HIPAA and California’s Confidentiality of Medical Information Act. It is protected under our Notice of Privacy Practices, which offers stronger, legally mandated protections. This notice does not reduce any right you have under HIPAA.

2. Consumer Health Data We Collect

Dental condition information you volunteer: missing, broken, or failing teeth; denture or bridge history; gum disease or bone loss concerns; prior dental work.
Treatment interest information: the procedures you ask about (single-tooth implants, full-arch All-on-8 ROBUST® treatment), quiz results, and consultation requests.
Related contact details needed to respond to you: name, phone number, email, and city.
Communication records: form submissions, call recordings and transcripts (with notice at the start of the call), and text conversations.

We collect this data directly from you — only what you choose to share. We do not purchase health data about you, infer health conditions from your browsing for advertising purposes, or use your precise location to identify visits to health facilities (a practice called geofencing, which we do not engage in).

3. Why We Collect It

We collect and use consumer health data only to:

Respond to your inquiry and answer your questions;
Assess whether a consultation is appropriate and prepare your doctor for it;
Schedule, confirm, and follow up on your free 3D scan and consultation;
Communicate with you about the care you asked about;
Maintain the security and integrity of the Site; and
Comply with legal obligations.

We do not use the substance of your health information for advertising. Our advertising tools may receive the fact that a form was submitted on our Site (see our Privacy Policy, Section 4), but we do not transmit your quiz answers, message contents, or dental condition details to Google, Meta, or any advertising platform.

4. How We Share It

We share consumer health data only with:

Our clinical and front-office team, who need it to respond to you;
Service providers bound by contracts limiting their use of your data — our website host, scheduling/CRM platform, call tracking and recording provider, and communication (email/SMS) systems;
Professional advisors and authorities when required by law or to protect safety.

We do not sell consumer health data. We do not share it with advertising platforms, data brokers, or analytics vendors for their own use. We have no affiliates with whom we share this data. If we ever wished to use consumer health data beyond the purposes in this notice, we would ask for your separate, explicit consent first — and selling consumer health data would require your separate written authorization, which we do not seek.

5. Your Rights Over Consumer Health Data

Regardless of your state of residence, you may:

Access the consumer health data we hold about you, including a list of the third parties and service providers with whom we have shared it;
Withdraw consent for our collection or use of your consumer health data going forward;
Delete your consumer health data. When you ask, we delete it from our active systems and direct our service providers to do the same, except where retention is required by law (deletion of clinical PHI is governed by HIPAA and dental record-retention law instead);
Not be discriminated against for exercising any of these rights.

How to exercise these rights

Email: info@bayareaimplantdentistry.com with the subject line “Health Data Request”
Phone: (510) 405-7352
Online: the request options on Your Privacy Choices

We will verify your identity using information we already hold, confirm receipt promptly, and respond within 45 days (extendable once by 45 days with notice). If we decline any part of a request, we will explain why, and you may appeal by replying to our decision with “Appeal” in the subject line; a practice leader not involved in the original decision will review it and respond within 45 days. Washington residents who remain unsatisfied may contact the Washington Attorney General; California residents may contact the California Privacy Protection Agency or Attorney General.

6. How We Protect and Retain It

Access to consumer health data is restricted to team members who need it to respond to you. Data is encrypted in transit, and our vendors are contractually obligated to safeguard it. We retain consumer health data only while we are corresponding with you and for a reasonable period afterward; if you become a patient, relevant details transition into your clinical record under HIPAA protections, and if you do not, inquiry data is deleted or de-identified on a routine schedule.

7. Changes and Contact

We will update the “Last Updated” date above when this notice changes and will notify you of material changes where required.

Center for Implant Dentistry
Attn: Privacy Officer
3381 Walnut Ave, Fremont, CA 94538

Phone: (510) 405-7352

Email: info@bayareaimplantdentistry.com

If you need this notice in an alternative format, please contact us and we will make reasonable efforts to accommodate your request.